InflatableBoats4Less.com Warranty / Return Policy
All products sold on InflatableBoats4Less are products from companies with rock-solid reputations and industry leading warranties. We use every one of the products listed on InflatableBoats4Less and choose them because they fit our lifestyle…and, most importantly, they work like they’re supposed to work! These products are backed by companies whose warranties and philosophies mirror my own. Companies that do what they say their going to do and back it up with “over the top service” when problems do occur.
All products offered by InflatableBoats4Less.com have warranties that vary from 3 years to limited lifetime warranties. In case of problems please follow the warranty instructions listed for each product. InflatableBoats4Less will help in every way possible to help resolve warranty issues for their customers.
Like this one:
“THANK YOU – THANK YOU – THANK YOU!!!!
The new 330 hull arrived yesterday and we had it out last evening and it performed exactly as I had hoped. No shift to the right….or to the left….Precisely what I had expected from the first hull. The first hull is packaged up and ready to be returned. I’ll get it out just as soon as the call tag arrives for it. I want to thank you both for your truly exceptional service and commitment to your customers. I will recommend InflatableBoats4Less to anyone who will listen! I appreciate everything you’ve done to help us enjoy boating.
Sea Eagle’s 3 Year Warranty Against Manufacturer’s Defects
If any Kayak, Boat, SUP or accessory is found to be defective, return it for repair or no charge replacement. Contact InflatableBoats4Less.com for authorization & assistance. Guarantee begins when product is delivered. Not applicable to motors or launching dollies which carry their own warranties.
Contact me directly for any warranty assistance on Sea Eagle products.
Our 30-Day On-the-Water No-Hassle Boat & Accessory Return Policy
We know what it’s like to buy stuff on the Internet. We understand what it’s like to buy a product online out of sheer excitement. When it arrives, it might not be what you expected. Perhaps you found a similar product that you like better, or you’ve just changed your mind about your purchase. It’s an awful feeling to be stuck with something you don’t want. We simply don’t want this to happen to you. That’s why we stand behind our products to keep our customers happy.
We hope that you’ll be completely happy with your Sea Eagle Boat purchased from InflatableBoats4Less. If you’re not, though, you can *return your purchase for a refund anytime within 30 days of receiving your purchase as long as you return your like new boat in the original packaging (no exceptions). Please retain all packaging for 30 days!
*Return shipping charges are your responsibility.
We don’t hide behind gimmicks or hidden fees; however, we have to place a few limitations on our return policy:
- We encourage you to try out and live with our boats. However, should you decide to return it, stained and/or soiled boats will not be accepted. This means that if you have damaged the integrity of the product, we may not be able to accept your return under our 30-day return policy. Please see our Special Caveat below for additional details.
- We’re very sorry, but products shipped outside of the contiguous United States are not covered by this return policy.
- We will charge a 20% restocking fee and charge for any unusual cleaning expenses, damaged packaging, or damaged or missing accessories.
- We will not refund Express Shipping charges incurred by Alaska, Hawaill, and International customers or Express Shipping for US-48 customers.
- We will not pay for return shipping.
- Free shipping on accessory orders (that were not shipped with your boat order) was not free to IB4L. We will subtract this amount from any accessory refund.
Returning your Sea Eagle
If you need to return an item, or have questions about our Return Policy, please call us at 1-928-713-7597 . We’ll be happy to answer your questions and arrange for the return of your Sea Eagle boat. As a reminder…we encourage you to try our and learn to live with your boat.
Within 72 hours of receiving your returned merchandise, we’ll inspect the items to insure that they are in like-new condition. We will then process your request and issue a credit to your credit card or PayPal within seven days. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear.
Although most people return items in good faith, a few people enjoy using items and then returning them to essentially receive something for nothing. If by rare chance you are one of these people, we kindly ask you to find another website to supply your merchandise (if you wish, we can make suggestions). We’re not a faceless corporation: we care about our customers’ satisfaction and we don’t want that ruined by a few people with questionable motives.
Here’s the Bottom Line:
We have a sense of humor and “over the top” customer service and our customers really seem to enjoy our old fashioned business ethic, but we’re serious about our Return Policy. We want you to be happy with your purchase, but if you’re not we want to make it easy for you to get a refund or an exchange. Why do we care so much? Because that’s what we would want if we were in the same position.
Tim & Crystal…co-owners